Step 4: Dental Office Management - Converting High-Value New Patient Leads Into Dental Appointments!

Did you know that up to 50% of all new patients are lost at the front desk because of POOR CALL HANDLING?

Dental office management's number one problem. Over the years we have routinely seen doctors spend tens of thousands of dollars on some of the best and most sophisticated marketing strategies only to see their ROI (Return On Investment) wasted by poorly trained, poorly organized and poorly equipped front desk teams.

As the first, largest and most experienced Internet dental marketing company, IDA knows that getting you that high-value new patient lead is just half the battle. Converting that patient to an appointment is the other half.

"10 to 15 new patients a month - IDA accounts for a 10% to 20% increase in business."

- Kenneth Childers, D.D.S., Oakland, CA

Keep those callers in your practice. Don't lose them at the front desk. Our training program turns your front desk into a dynamic million-dollar marketing machine. Make sure every appointment request is captured and the highest number converted to high-value patient treatment plans.

To help you solve this potential problem, we have put together a 3-part video training program online or by CD. The program confronts the three primary dental office management problems we find in practices today.

• Part 1: How to Create a Front Desk Marketing Machine! – helps you and your team analyze your phone answering techniques and even includes sample recordings of both the good and the truly ugly side of new patient call handling.
• Part 2: New Patient Phone Scripts! – supplies you with the actual verbiage you can use to answer new patient calls and questions.
• Part 3: Knowing How to Organize Your Team for Maximum Profitability! - actually lays out job descriptions for each front desk person and a sample reception area diagram.